Expressing myself towards Airtel
"Express yourself" urges Airtel. So, here goes:
For a company that prides itself on being a world-class telecom company, Airtel has an appalling record in processing mobile phone bill payments from the Citibank website.
After I received a bill with a due date of June 21, I logged onto Citibank Online and made the payment on the Net through my Citibank credit card. Even after the payment was made(on June 21), I continually received SMS messages from Airtel stating that the amount was due. When informed, Airtel asked me to ignore the messages as it took a few days(upto 4) for the payment to reach them.
When the messages persisted even after 4 days, I called up on June 27 and lodged a complaint. The operator listened to my rants and then obliged me by raising a complaint request and assured me that the matter would be looked into within 48 hours.
Today, my wife(who uses the Airtel phone) found that she was unable to make outgoing calls or send SMS messages.
Airtel, which has proven to be thoroughly incapable of processing Internet payments, has, however, perfected the art of deactivating customers whose bill is reported 'overdue'. A phone call to customer care today rectified the situation with the operator giving me the usual bromides of "We are extremely sorry", "Regret the inconvenience caused" etc etc
It must be noted that I suffered a similar incident with Airtel, barely three months ago. At that time, it took more than a month for the payment to be reflected. Not willing to go through the agony again, I wrote out cheques and put them in the dropbox for the next 2 month bill payments. This time, I resorted to the Internet payment option believing that Airtel would have cleaned up their act. But it appears that my optimism and hope were misplaced.
Airtel's website states that its vision for the mobile business is "To be globally admired for telecom services that delight customers". But, if they are unable to win the admiration of a customer in Chennai, I dont see how they can win global admiration.
Perhaps Airtel has grown so big that it really does not care a damn about servicing the needs of a single customer.
For a company that prides itself on being a world-class telecom company, Airtel has an appalling record in processing mobile phone bill payments from the Citibank website.
After I received a bill with a due date of June 21, I logged onto Citibank Online and made the payment on the Net through my Citibank credit card. Even after the payment was made(on June 21), I continually received SMS messages from Airtel stating that the amount was due. When informed, Airtel asked me to ignore the messages as it took a few days(upto 4) for the payment to reach them.
When the messages persisted even after 4 days, I called up on June 27 and lodged a complaint. The operator listened to my rants and then obliged me by raising a complaint request and assured me that the matter would be looked into within 48 hours.
Today, my wife(who uses the Airtel phone) found that she was unable to make outgoing calls or send SMS messages.
Airtel, which has proven to be thoroughly incapable of processing Internet payments, has, however, perfected the art of deactivating customers whose bill is reported 'overdue'. A phone call to customer care today rectified the situation with the operator giving me the usual bromides of "We are extremely sorry", "Regret the inconvenience caused" etc etc
It must be noted that I suffered a similar incident with Airtel, barely three months ago. At that time, it took more than a month for the payment to be reflected. Not willing to go through the agony again, I wrote out cheques and put them in the dropbox for the next 2 month bill payments. This time, I resorted to the Internet payment option believing that Airtel would have cleaned up their act. But it appears that my optimism and hope were misplaced.
Airtel's website states that its vision for the mobile business is "To be globally admired for telecom services that delight customers". But, if they are unable to win the admiration of a customer in Chennai, I dont see how they can win global admiration.
Perhaps Airtel has grown so big that it really does not care a damn about servicing the needs of a single customer.
posted by Vibhu at 6/29/2005 10:57:00 PM
1 Comments:
Yup ,I came across your log accidentally.I agree that Airtel
has grown too fast for them to cope up with customers
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